Keyholding and Alarm Response
What is Keyholding and Alarm Response?
Keyholding and Alarm Response is the most commonly required Nexus service. At the end of the working day you simply set your Intruder Alarm and go home for the evening. In the event of an incident occurring out of your normal working hours our network partners will be dispatched to your premises and deal with the situation.
What happens if there is a break in?
Our network partners will follow assignment instructions for your site that are completed on day one of your agreement with us. This means that you have the opportunity to manage your expectations as to what should happen. We work with a number of local partner companies to ensure that we guarantee not to leave your site until the issue is resolved – or you have given us permission to. From glazing to boarding, gas & electricity problems to Intruder Alarm failures we will work with your suppliers on your behalf.
What happens if it is a false alarm?
Our network partners will ascertain, where possible, the cause of the false alarm in order to prevent it happening again. The majority of intruder alarm call outs in the UK are false alarms, caused by a number of things but most commonly open windows and faults on Intruder alarm systems. If we feel that your premises is generating an unusually high number of false alarms we will ask our network partner to attend site during normal working hours to work with you to solve the problem. In any event false alarms are always correctly reported and customers can download the latest occurrences at their site through your customer zone.
Do I really need it?
Many businesses do not currently recognise the impact of the Corporate Manslaughter Act introduced by the government in 2007. By employing Nexus to act as your official company keyholders not only will you comply with lone working policies but business continuity will improve as no longer will senior members of your team have to attend site in the middle of the night.
Further information on the Corporate Manslaughter Act is available from the Health and Safety Executive is available at www.hse.gov.uk/corpmanslaughter/
Find out more about how the impacts of Security breaches on business continuity at