Nexus National Security Network

Customer Service Pledge

Why are Nexus the supplier of choice?

At the heart of everything that we do here at Nexus is you – the customer. We believe the days of miscommunication and service failures should be a thing of the past so we have set out the following 5 point customer service pledge which we commit to.

  1. Nexus deploy the largest Network of approved partners of any company in the UK and in the majority of cases we are the biggest customer of our supplier.
  2. 21st Century technology designed and bespoke to our customers’ requirements – a never ending project that is constantly reviewed and is not an ‘off the shelf’ package designed for a different purpose.
  3. We are fiercely independent, privately held by industry specialists with a track record of service excellence and success at a senior level. We are not part owned by many shareholders or third party companies allowing for ease of decision making.
  4. Our escalation procedure allows you to speak to a director of our business within an hour 24/7 if required.
  5. Our self-delivered customer service centre is open all day every day and is crammed with knowledgeable, professional and fully trained staff to assist you. We invest in the education of our staff and all complete training courses during their employment with us.
  6. Our Network Partners are based in your community, have a knowledge of your area and offer industry leading response times to alarm activations.
  7. We are a company focused on partnerships both with our customers and our supply chain. We do not compete with our customers on a local or national basis, a unqiue proposition in our market.
  8. We undertake a variety of difficult tasks for our customers and are involved in some complicated security solutions. Rest assured if there is a way for something to be done properly, Nexus will find a solution.

Can you say the same of your current outsourcing supplier?

Contact us for more information.

Caffyns PLC joins Nexus

Caffyns PLC
Caffyns PLC

"We have recently renewed our contract with Nexus and have been very happy with the service that we have received. They have delivered what we agreed at the start of our contract and communicate professionally and effectively."

Our Customers

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